Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use our business sales finance services.
Last Updated: March 2025Information We Collect
When you engage with ephyranova's business finance services, we collect information that helps us serve you better. This includes details you provide directly and information we gather through your use of our services.
- Personal Details: Name, email address, phone number, business address, and professional role
- Business Information: Company name, industry type, revenue figures, and operational details
- Financial Data: Credit history, bank statements, tax returns, and financial projections
- Communication Records: Emails, phone calls, meeting notes, and consultation records
- Website Usage: Browser type, IP address, pages visited, and interaction patterns
How We Use Your Information
We use your information to provide personalized financial solutions and maintain our professional relationship. Every piece of data serves a specific purpose in delivering our services.
We never sell your personal information to third parties. Your data is used exclusively to support your business finance needs and improve our service quality.
- Assess your business financing needs and eligibility
- Prepare and present financial proposals tailored to your situation
- Communicate about your applications and service updates
- Comply with Australian financial regulations and reporting requirements
- Analyze service performance and identify improvement opportunities
- Provide customer support and resolve any service issues
Information Sharing and Disclosure
We share your information only when necessary to provide our services or meet legal obligations. Here's exactly when and why we might share your data:
- Financial Partners: Banks, lenders, and financial institutions when processing your applications
- Professional Services: Accountants, lawyers, and consultants working on your behalf
- Service Providers: Technology partners who support our operations under strict confidentiality agreements
- Regulatory Bodies: Australian financial authorities when required by law
- Legal Obligations: Courts or law enforcement agencies when legally compelled
All third parties we work with are required to maintain the same level of data protection that we provide. We never share information for marketing purposes without your explicit consent.
Data Security and Protection
Protecting your information is fundamental to our business. We employ multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.
- SSL encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls limiting staff to necessary information only
- Secure cloud infrastructure with Australian data residency
- Regular backup systems and disaster recovery procedures
- Staff training on data protection and confidentiality requirements
While we implement strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats.
Your Privacy Rights
Under Australian privacy laws, you have specific rights regarding your personal information. We respect these rights and provide clear processes for exercising them.
- Access: Request copies of personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request removal of your data when legally permissible
- Restriction: Limit how we process your information in certain circumstances
- Portability: Receive your data in a structured, commonly used format
- Objection: Opt out of certain types of data processing
To exercise any of these rights, contact our privacy team using the details below. We'll respond within 30 days and may need to verify your identity before processing your request.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on business and regulatory needs.
- Active Client Records: Retained throughout our business relationship plus 7 years
- Financial Documents: Kept for 7 years after service completion per Australian tax law
- Communication Records: Maintained for 5 years for quality and compliance purposes
- Website Analytics: Anonymized after 2 years and deleted after 5 years
- Marketing Data: Removed immediately upon unsubscribe request
When deletion time arrives, we securely destroy all copies of your information from our systems and require our service providers to do the same.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and analyze how our services are used. You can control cookie settings through your browser preferences.
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and customize your experience
- Communication Cookies: Enable contact forms and appointment booking
Disabling cookies may affect some website features, but won't prevent you from accessing our main services or contacting our team directly.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify existing clients directly and post updates on our website.
We recommend checking this page periodically to stay informed about how we protect your privacy. The "Last Updated" date at the top shows when the most recent changes were made.
Major changes will be communicated via email to active clients at least 30 days before implementation, giving you time to review and ask questions about any updates that might affect you.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our technology service providers may process data in other countries with adequate privacy protections.
- All international transfers comply with Australian Privacy Principles
- We use providers in countries with equivalent privacy laws
- Contractual safeguards ensure your data receives consistent protection
- You can request details about specific international processing
We never transfer data to countries without adequate privacy protections or where your information might be at risk.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your information.
Email: contact@ephyranova.com
Phone: +61 2 9748 1166
Address: 63 Fifteenth Ave, Palm Beach QLD 4221, Australia
We respond to privacy inquiries within 2 business days and aim to resolve concerns quickly and thoroughly.